Benefits Confusion
Employees often struggle to understand coverage, networks, deductibles, claims, and healthcare costs.
For employers
Help employees use their benefits with greater confidence.
Clarivo gives employees a trusted place to turn for healthcare and benefits support while reducing the administrative burden placed on HR teams.
Through human advocacy, intelligent technology, and actionable reporting, we help employers create a better benefits experience and make more informed decisions.
A stronger benefits experience
Better support for employees. Better insight for employers.
Reduce pressure on HR teams
Improve the employee experience
Increase benefit understanding
Gain actionable workforce insights
The employer challenge
Turn one of your largest investments into better outcomes.
HR teams are often expected to resolve complex healthcare questions while also managing enrollment, compliance, payroll, recruiting, and the broader employee experience.
HR Overload
Benefit and healthcare questions create a steady stream of administrative work for already stretched teams.
Optimize Spend
Guide employees toward smarter decisions that reduce avoidable costs and increase the value of every benefits dollar.
Limited Insight
Traditional reporting explains past utilization but may not reveal current confusion or emerging needs.
Actionable intelligence
See what claims data alone cannot show.
Claims reporting is valuable, but it primarily explains what has already happened. Clarivo captures the questions, barriers, and behaviors occurring now.
By analyzing member interactions and case activity, employers can identify education gaps, recurring issues, benefit confusion, and opportunities to improve the employee experience before those issues become larger problems.
Explore Clarivo analytics
Traditional reporting
Explains the past
- Historical utilization
- Claims and cost trends
- Reactive decision-making
- Aggregate outcomes
Clarivo intelligence
Helps shape the future
- Real-time member questions
- Education and understanding gaps
- Leading indicators
- Actionable recommendations
The Clarivo solution
A dedicated advocacy experience outside the HR office.
Clarivo gives employees direct access to knowledgeable advocates who can answer questions, research issues, explain options, and help move difficult situations forward.
HR teams gain a trusted extension of their benefits strategy without becoming the front line for every healthcare concern.
See how we support membersDedicated Member Support
Employees have a clear destination for benefits, claims, billing, provider, and cost questions.
Human-First Advocacy
Complex and sensitive situations receive personalized support from a real person.
Intelligent Benefits Support
Technology helps advocates access employer-specific information and provide consistent guidance.
Actionable Reporting
Employers gain insight into member questions, case trends, and opportunities for improvement.
The Rewards Program
Turn smarter healthcare decisions into shared savings.
When an employee requests a Clarivo Cost & Quality Report and chooses a qualifying lower-cost provider, they can earn a financial reward based on the employer's program design.
How it works
Create value for employees and employers.
Request a Report
The employee contacts Clarivo for a Cost & Quality Report.
Compare Options
Clarivo provides cost and quality report for providers.
Choose High-Value Care
The employee selects a qualifying lower-cost provider.
Submit the EOB
The employee provides the Explanation of Benefits so Clarivo can validate the provider selected.
Receive the Reward
Once validated, the employee receives the applicable reward based on the employer's program design.
Reward Employees
Create a meaningful incentive for choosing high-value care.
Reduce Spend
Encourage decisions that can lower avoidable healthcare costs.
Consider Quality
Help employees evaluate cost and quality when choosing care.
Customize Rewards
Build a reward structure that aligns with your benefits strategy.
Employer outcomes
Improved engagement creates better value across the organization.
Clarivo is designed to support employees while helping employers improve engagement, understand emerging needs, and strengthen future benefit decisions.
01
Reduced HR Burden
Employees receive direct support instead of relying on HR to research every healthcare concern.
02
Greater Engagement
Ongoing support encourages employees to better understand and use the benefits available to them.
03
Improved Confidence
Employees can make decisions with clearer information and support from someone in their corner.
04
Stronger Strategy
Case activity and leading indicators help inform future communication and benefit planning.
Reporting that supports action
Understand what employees need—not just what they spent.
Clarivo reporting is designed to give employers a clearer view of member engagement, recurring challenges, service activity, and opportunities to improve benefit outcomes.
Cost Opportunities
Trends that may identify avoidable friction or opportunities for better navigation.
Health Literacy
Indicators of benefit understanding, confidence, and informed decision-making.
Strategic Recommendations
Insights that can support communication, education, plan design, and renewal discussions.
Engagement
Member utilization, repeat interactions, and service touchpoints.
Case Trends
Common questions, issue categories, and emerging employee needs.
Service Performance
Resolution activity, response patterns, and member experience indicators.
A consultative partnership
Clarivo becomes an extension of your benefits strategy.
We work alongside employers and brokers to understand workforce needs, support employees, identify patterns, and translate member experiences into practical opportunities for improvement.
Fast, focused implementation
Employer-specific benefit support
Ongoing reporting and consultation
Support aligned with your broker strategy
Build a better benefits experience
Give employees better support without adding more work to HR.
Let’s discuss how Clarivo can support your workforce, strengthen benefit engagement, and provide meaningful insight for your organization.