How Clarivo helps

Benefits support that meets people where they are.

Clarivo helps employees understand their benefits, resolve difficult healthcare issues, research costs, and confidently navigate the healthcare system.

Our advocates combine compassionate human support with intelligent tools that make answers faster, clearer, and more consistent.

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A better member experience

One knowledgeable advocate can make healthcare feel much less overwhelming.

  • Clear explanations
  • Cost and care research
  • Help resolving difficult issues
  • Confidence making healthcare decisions
Member support

Help for the moments that matter.

Members can reach Clarivo for everyday questions, complex benefit issues, and stressful healthcare situations.

Understanding Benefits

We explain deductibles, copays, coinsurance, coverage, eligibility, networks, and other plan details in everyday language.

Billing and Claims

We help members understand bills, review claim outcomes, identify next steps, and work through confusing issues.

Finding Care

We help members identify appropriate providers, understand network considerations, and prepare for care.

Cost Research

We help members understand potential costs before care so they can compare options and make informed decisions.

Scheduling Support

We help remove the burden of phone calls, scheduling complexity, and administrative follow-up.

Enrollment Guidance

We help members understand available options and make benefit decisions with greater confidence.

The Clarivo experience

From uncertainty to a clear next step.

Our process is designed to make healthcare support feel simple, personal, and useful.

1

Connect

The member reaches Clarivo with a question, concern, or healthcare challenge.

2

Clarify

An advocate listens, gathers the details, and identifies what the member needs.

3

Navigate

We research the situation, explain available options, and help remove obstacles.

4

Resolve

We help move the issue forward and make sure the member understands the outcome.

5

Learn

Each interaction helps the member become a more confident healthcare consumer.

Smart systems. Human solutions.

Technology supports the experience. People make it human.

Clarivo uses intelligent technology to help advocates find information faster, understand member history, and provide consistent employer-specific guidance.

For complex, sensitive, or high-impact healthcare situations, members receive personalized support from an advocate who can listen, research, explain, and help.

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Human Advocacy

  • Compassionate guidance
  • Emotional support
  • Complex issue resolution
  • Personalized education

Intelligent Technology

  • Employer-specific knowledge
  • AI-supported research
  • Case history and workflow
  • Actionable analytics
The member outcome

Greater confidence at every step.

Clarivo helps members move beyond a single resolved issue. We help them build the understanding and confidence needed to make better healthcare decisions over time.

Improved health literacy Better understanding leads to better decisions.

Less Frustration

Members spend less time searching, calling, and trying to navigate healthcare alone.

Faster Answers

Advocates use organized knowledge and intelligent tools to provide timely guidance.

More Confidence

Members understand their options and feel more prepared to make healthcare decisions.

Better Decisions

Clear information helps members choose care, benefits, and next steps more thoughtfully.

Employer impact

Better support creates better organizational outcomes.

Clarivo helps reduce the pressure placed on HR teams while providing employers with meaningful insight into the questions and challenges affecting their workforce.

Reduced HR burden Employees have a dedicated place to turn for benefit and healthcare support.
Maximize ROI Impact Drive greater value from your benefits investment through smarter employee engagement and utilization.
Actionable intelligence Case trends and member questions can inform future communication and benefit strategy.
Stronger engagement Ongoing support helps employees use their benefits more effectively.
A knowledgeable person in their corner

Give your employees healthcare support they can actually use.

Let’s discuss how Clarivo can support your employees, strengthen your benefits experience, and reduce the burden placed on your organization.

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